An eatery in Malaysia shared that their female staff members were attacked by a couple of food delivery riders after the Foodpanda system reassigned the riders’ orders to another rider, throwing a beverage violently at the girls and making one of them cry.
Here is what they said
A very serious incident happened in our store! The delivery riders from Foodpanda threw things at our staff!
Here’s what happened: we had an order waiting for 30 minutes, but the Foodpanda rider assigned to it had not arrived yet. So we notified the system, and they arranged for a new rider to deliver the order.
After 45 minutes, the original rider arrived with another friend. He argued with our staff because he was unhappy that he was replaced. He then threw the beverages at our female employee, who was scared and started crying.
I told them that this behavior was inappropriate and that we should calm down and talk it out. After some arguments, the rider again threw the menu at me and challenged us to call the police. He claimed that his house was just behind our store. We were stunned and mad at their attitude and behavior!
We want to clarify that we are not authorized to replace delivery riders. We were just worried about keeping our customers waiting and then filing a complaint in the system. As it does not show that our store has completed preparing the order.
On the day of the incident, we reported it to the police. Unfortunately, they said no one was injured, and nothing was damaged in the store. Therefore, they could not take any action and only filed a report. No police officer has contacted us to follow up on the situation!
We feel bad about this. Can’t we seek justice for our female employees against this kind of thuggish behavior?
We have always taught our employees to treat people with courtesy, whether they are customers or delivery riders. Our employees must express gratitude when delivering food.
We also understand and appreciate the riders’ efforts in delivering our food rain or shine. We even offer all-day discounts to all delivery riders to show our appreciation. We also want to emphasize that we have encountered kind and responsible delivery riders. Rude delivery riders are just a minority.
Lastly, we hope the delivery rider who caused the incident can be punished accordingly and apologize to our female employee. They should also guarantee that they will not repeat this offense against anyone else!
Although we have reported this to FoodPanda, one of the delivery riders is still delivering food, and it is possible that he is using someone else’s identity to continue doing so! We hope that all businesses can be more vigilant!