On Aug 6, Saturday, my family and I visited the Chang Cheng Mee Wah coffeeshop at Tampines Blk 802. We ordered some drinks and one of the drinks, a glass containing hot milo, suddenly burst in front of us. The glass shattered all around us, and some glass shards were embedded into my mother’s arms and feet. I myself had a few small cuts. We could no longer consume our drinks and food as the glass shards could have been in them.
However, what shocked us the most is the attitude towards us. Not only did none of the workers at the drink stall come forward to aid us, but dismissed my father when he approached staffs for assistance, saying, and I quote, “不关我的事，去找别人” (not my business, find someone else).
We were willing to just accept an apology and leave as we are aware that the workers here are just doing their jobs, but the lack of empathy made us furious. It seemed nobody was concerned, and only concerned for themselves.
Would it really still be none of their business, had I mentioned to everybody else to be mindful of their drinks? Would consumers still want to buy from a stall which does not check their glass cups? Especially with their attitude after such an incident had happened?
What’s surprising is that the drink was not even as hot as it had been when it was just made. And the cup only exploded after a while. What would happen if the cup had exploded while my mother was drinking from it? or if any glass shards were to enter our eyes?
Could the cups have already been unsuitable for usage?
I believe there should be some sort of compensation and apology provided to us. This was an awful experience for us.
