FAMILY BOOKED GRAB, FARE STATED AS $41.50 BUT DRIVER ASKED FOR EXTRA MONEY

Are Grab drivers allowed to ask for more money than stated on the app?

So my family had a few days holiday in Singapore and needed to be brought to the airport so we booked a Grab. We optioned for pay cash cause we wanted to use up our Singapore money.

Grab driver picks us up, asks how many people. We say 3. We booked a 6 seater car cause we had a few big luggage that wouldn’t fit into a 4 seater car. Then says it will be $10 more.

So now it’s $51.50 but as stated on the app the price is $41.50?

Are they allowed to do this? Not Singaporean so not sure.

Netizens’ comments

1. Not allowed, you don’t need to pay more than is stated on the app. Please report the driver to Grab, he’s trying to pull a fast one on unsuspecting tourists unfortunately.
   Did you request a receipt proving your claim?
   Don’t report to GRAB but Singapore Tourism Board instead for more bite.
   The matter will be seriously looked into and escalated than being swept under the rug.
   Don’t let such sneaky and unscrupulous behaviour get away.
2. This happened to me too!!! About a month ago, was traveling from Changi – we had 3 pax n 4 large luggages n 1 medium luggage. We ordered 6 seater grab. Upon reaching the airport n looking at our luggages, The driver told us that he needed to add on charges for grab 6 premium as we had a lot of luggage.
   He kept saying grab 6 is for 2 luggages. I told him that we had never had this issue before n we have taken grab 6 with the same people n luggages a few times before.
   He said HIS CAR IS PREMIUM SO HE HAS TO ADD ON THE CHARGES. It was 1am & we were tired so i agreed – thinking that the add on charges are maybe $10 or something. Turns out it was $30!!
   He only informed us of the amount on the road. We had no choice but to accept it. He made me reply him to say noted but what else could we have done – stop at the roadside?!
   I submitted a feedback to grab n requested that they refund me the $30. Initially they refused to do it – their excuse was that the driver had informed me. So I repeated the story. Then they refunded me. So it’s actually not uncommon – i don’t think it’s an outright scam, seems like grab was ok with the driver doing that. They are allowed to add on charges under “others”.
3. No. App price is app price. Having said that, this is why I don’t pay cash. Happened to me once on Malaysia Grab also because “no change” (I paid cash, yes. Was also a tourist tryna use my cash, yes) – it wasn’t as big an amount as SGD10 but rather the principle of abiding by app pricing. I switched to credit card after that.