White Restaurant – The Original Sembawang White Beehoon
My family had a very bad experience this evening at this restaurant. The restaurant was close to empty when we reached there to order food for takeaway at around 5pm.
After waiting for almost 20 to 30mins, i went to check with their staff and noticed that those customers who came after us had already collected their food except us.
When i checked with the staff (in the photo), they sheepishly said that they had forgotten to cook one of our orders and informed the chef to start cooking. They were not apologetic and even pushed the blame to the chef in the kitchen for screwing up the order.
What shocked me further is that the kitchen went on to churn out the later orders for the Grab riders in waiting instead of focusing on our order.
When i told them that my food is turning cold while waiting for them to cook our “forgotten” order, the manager came and asked if we want to recook all our orders which to me is a poor suggestion since we have to wait even longer
When i asked why we ended up being the last customer to collect the food, she just say that the queue number is not in sequence and still no apology from anyone in the restaurant.
Very disappointed with their service and the “denial of any wrong” that their staff displayed. I will probably not patronise this branch anymore.