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Saturday, November 26, 2022
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F&B WORKER SAYS THEY ARE THE PUNCHING BAGS OF SOCIETY, TREATED BADLY BY CUSTOMERS

F&B Workers are the Punching Bags of Society in Singapore

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Throughout my decade of experience working in the food service industry in several countries within Asia, I have observed that rank and file F&B workers are treated the ABSOLUTE WORST in Singapore.

From the customers to bosses and even delivery riders are no exception. A large majority of them have zero consideration towards the frontline F&B Staff.

There is a country-wide staff shortage within the F&B industry right now and this issue is highlighted at the entrances of many F&B establishments.

The likelihood of slow service should be expected by customers.

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As a manager of a reputable F&B chain in Singapore, I often receive complaints stating that “As paying customers, we should not be affected by your manpower shortage”.

Ideally, yes, I wish that was the case. But we are all limited by our 2 hands and legs. We can only move as fast as our physical limitations allow.

Truly, what else are we supposed to do?

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