Sometimes, life feels like sh*t. It feels even shitter when you are a food delivery rider and being rude at.
Many times, when we reach the restaurant & ask if our order is ready, we get replied rudely by restaurant staff, especially so during peak hours.
Many restaurants are understaffed and lack manpower during this period. They simply can’t cope with the orders & their walk in customers.
The common replies we often get shouted at during peak hours? “You can, you wait. If you cannot wait, Cancel!” Yes. We do have the option to cancel the order but at the very least, restaurant staff should let us know how many orders there are infront of us before we can decide right? Nope, some choose to shout at us yet greet their walk in customers with a big smile and serve them first before proceeding with our orders. And when we checked our orders again? They would simply reply “Preparing! Preparing!”
Riders would often encourage each other and tell each other to wait patiently. I can understand the stress & pressure we all go through. Peak hours is the only time we can get more orders. The rest of the timings we are basically just waiting for orders.
Then there are those resturants that are not ready for operation but they start to take in online orders. Was sent to a restaurant this afternoon but they were not ready for operation and was told to wait 30mins. Why would these restaurant do that? Not only we riders need to wait, their customers would also have to wait.
So, who gets the blame when your orders are delayed or you waited too long for ur orders? Us. Riders. Here’s the thing. No rider in the right state of mind would want to delay your orders. Get this clear.
Everyone wants to clear their current order ASAP and recieve the next order. Some are rushing for their daily targets, some are rushing for their incentives.
Its tough being a food delivery rider. I once had to deliver an order which box was too big to fit into my thermal bag on a raining day.
I ended up at the customer place with his order, rain drops on the plastic bag but food was intact. He asked me. “How come the bag so wet?” “Er.. Because it is raining Sir?” Most probably, he gave me a 1 star rating.
Having ranted so much, there are many kind souls out there. Often I will recieve texts asking me to ride safely, take ur time etc etc. Its just the minorities out there that spoils our day/ mood.
So, the next time when u order ur food. Pls have some patience. Delivery guys are human too. They are not superman (Ok, maybe some are ironman).
When ur next order arrives, thank your delivery guy. If u can, tip him a dollar or two if you liked his service. He will be grateful.