A Foodpanda rider shared how he was accused by a Foodpanda Customer Support Centre staff.
The rider, Mohamed Azmi, informed the “chat dispatch” that the stall the customer ordered from was closed.
Azmi also called the customer, telling them about the situation and advising them to seek a refund from the Customer Support.
The customer support then said that they are able to cancel the order but couldn’t offer a refund as the restaurant had “already accepted and started preparing the food”.
They then contradicted themselves and said “please wait till 8.30 and I will get you a refund”.
The support staff then allegedly told the customer that “the rider is playing with you, he want you to lose your money”.
The customer then sent Azmi a screenshot of what the support staff told her.
Azmi then called out the staff for being unprofessional and tarnishing his reputation as a rider, demanding for the staff to call him and apologise to him personally.
He said:
“We as a rider are doing our best to deliver to customer, we are humans too and we have our rights. We don’t deserve to be treat from our support centre in this manner or even tarnish our name!!!!”
Image source: Mohamed Azmi via Complaint Singapore Facebook