A Facebook user shared how she had just moved to Singapore recently and patronised a restaurant at Chinatown with her husband.
She said that she was charged for “achar”, “peanuts” and paper “towels” when she didn’t order them, as well as a service charge of 10%.
She then asked if the restaurant took them for gullible customers just because they are not locals, and netizens were quick to respond and inform her that this is a common practice in Singapore and if she didn’t want the condimets or towels, she is free to refuse them and they will be taken off the bill.
Here is what she said
Hi! I just move to SG two months ago and I went to this restaurant *restaurant name redacted* at Chinatown Point with my hubby on mid-autumn festival.
As the photo attached. This place charged you food you didn’t order and even towel!! They put these on the table without saying they’re chargeable.
They added all these in the total price and then charge you10% of service charge!!
Is it because we are not local or regular so they think we are gullible customers?
Netizens’ comments
- Actually, this is normal practice and usually stated in the menu. If you dont want the condiments and wet towel, you are free to refuse
- This is normal practice, you can take it or refuse it.
- It is a common practice here in Singapore.
- Is normal here la, if u dnt want tell them take away if not will be charge.
- Everywhere mostly practice the same like Malaysia … if u go to a restaurant…u need to tell the cashier if u need not use the hand towel or face towel ..they will offset it.
