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Thursday, December 1, 2022
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GAIN CITY FAILS TO FULFIL AIRCON INSTALLATION AND CHARGES WOMAN

A woman posted a Facebook post stating that she was charged for a product by Gain City that was not fulfilled and even though she informed the staff to cancel the charges, the charges went through.

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She then stated that she has to pay for the mistakes of Gain City.

Here is the story:

Gain City YOUR MISTAKE, I PAY.

Ordered a system 1 aircon via your web and was told that unable to install and will proceed for a refund. okay.. It’s ok to cancel order and go ahead with the refund.

BUT TO MY HORROR, payment was still being processed because your internal staff did not communicate! CS / admin side Only received information the moment we made a fuss about the transaction that they couldn’t install the aircon. Opt for 6 months installment, So now i need to pay first then you all will refund at 4-6 weeks time frame?! Is your staff’s mistake right? I need to pay first?

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And spoke to one of the staff and was told by him ” oh, purchasing over the internet is like this” So now its internet’s fault? or your staff trying to say that Gain City’s web is such a failure! Just click to buy and pay then that’s it. Or is that how you guys earn money?

No wonder Gain City always delete the bad comments / review, please dig up more guys! they have tons of horrible reviews!!!

Here are what netizens think:

  • I agree. Gain city actually recommended a very bad aircon to my parents. And then now keep servicing non stop
  • Buy from audiohouse instead
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