Chicken rice eatery OK Chicken Rice, shared a message that was sent to a customer who had allegedly called the owner and demanded they sack their staff for missing out on some chilli in their order.
They said in their Facebook post:
“Sorry guys, we make mistakes from time to time and we know how important chilli is to a chicken rice customer
Pls however don’t raise your voice, make unreasonable demand, let us make it up to you properly and don’t shout at us pls”
As communicated and agreed, you said you are missing some chilli from your Grab order
I am sorry for the missed order and wiling to make up for you as explained, we have no riders and just a kitchen and we are willing to
– give you extra food if you can self collect
– pay for your taxi fare if you must have your chilli
– not contest a full refund (pls approach whom you paid, aka grab)
It’s is not reasonable for you to
– demand we sack the employee
– say we are cheating
– say you cannot allow any mistakes
Our staffs are human and from time to time make mistakes
I appreciate if you can write in officially instead of making a scene when calling me on my personal phone. I am not taking further calls as I am very agitated after your call .