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Wednesday, February 1, 2023
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GRAB CUSTOMER NOT HAPPY HIS ORDER GOT NO CHILLI, DEMANDS EATERY TO SACK STAFF

Chicken rice eatery OK Chicken Rice, shared a message that was sent to a customer who had allegedly called the owner and demanded they sack their staff for missing out on some chilli in their order.

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They said in their Facebook post:

“Sorry guys, we make mistakes from time to time and we know how important chilli is to a chicken rice customer

Pls however don’t raise your voice, make unreasonable demand, let us make it up to you properly and don’t shout at us pls”

The message

Dear Customer,

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As communicated and agreed, you said you are missing some chilli from your Grab order

I am sorry for the missed order and wiling to make up for you as explained, we have no riders and just a kitchen and we are willing to

– give you extra food if you can self collect

– pay for your taxi fare if you must have your chilli

– not contest a full refund (pls approach whom you paid, aka grab)

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It’s is not reasonable for you to

– demand we sack the employee

– say we are cheating

– say you cannot allow any mistakes

Our staffs are human and from time to time make mistakes

I appreciate if you can write in officially instead of making a scene when calling me on my personal phone. I am not taking further calls as I am very agitated after your call .

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