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Wednesday, September 28, 2022
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GRABFOOD SUBSCRIBER CHARGED $7 FOR DELIVERY WHILE NON-SUBSCRIBERS $3.50

LinkedIn user Louie Lui shared how he and his wife wanted to place an order via GrabFood for the same stall at the same time on their respective Grab apps.

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He said that he was a monthly subscriber of Grab where he gets a $4 coupon off delivery while his wife isn’t subscribed.

However, he compared their delivery charges and found out that he was charged more than his wife for the delivery fee, at $7 and $3.50 respectively.

Here is what he said

Scummy or smart move from Grab?

My wife was going to order some food, and I thought – hey I should do it instead, because I am a monthly subscriber of Grab where I get a coupon for $4 off delivery (there’s a minimum spend).

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So I keyed in the exact same food from the same stall, and note this:

Same stall
Same distance
Same time
Huge difference in delivery fee.

Me, a subscriber, is shown a delivery fee of $7
My wife, a non subscriber, is being shown a delivery fee of $3.50

Now that’s a 100% inflation in delivery fee.

I refreshed the app on both phones, did everything I could. Still the same. It wasn’t a surge pricing, it was a price catered to me, the subscriber with a $4 voucher.

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I get that algorithms are useful, and that Grab is a for-profit company.

But I don’t know what to make of this situation now that it’s discovered.

What do you think? Are they smart, or just scummy?

P.S. I ordered the food anyway. Happy wife, happy life.

Source: Louie Lui on LinkedIn

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