Malaysian Home Affairs Minister Saifuddin announced on Facebook that Kula Lumpur international airport will finally allow international travellers from seven countries to use automated custom clearance.
The countries include: Singapore, UK, U.S., Australia, Brunei, Saudi Arabia and New Zealand
Minister Saifuddin posted on Facebook
In his Facebook post, he published infographics on how it will help ease custom congestion at the airports.
“Another initial step that has also been taken is the improvement of the online appointment system which will provide date and time as well as the queue number,” said Saifuddin.
All initial initiatives to alleviate congestion at Immigration desks, according to Saifuddin, were determined during a special meeting yesterday afternoon.
The issue of foreign visitor congestion at KLIA, Saifuddin stated that it was caused by the arrival of around 20 to 26 flights simultaneously within a time span of five to ten minutes at peak hours.
Over a week ago Malaysian Home Affairs Minister Saifuddin announced that Malaysia has finally stepped up its game and now allows Singaporeans to go through their electronic gate at Johor Bahru.
S’porean Netizen who was stuck at KLIA says:
I was at KLIA on Jan 2 and I had to queue for over 1.5 hours to get to the customs counter. The men at the counter were chit-chatting and taking their own sweet time.
Many of the people were seen arguing and running for their lives after they finally cleared customs. The joke is that the process from customs to airplane boarding takes too long.
Custom clearance 1.5hours
Luggage check right after clearance: 5mins
Walking to gate area: 5-10mins
Another luggage check: 5mins
Walk to the gate another 5mins
After the gate opened we went in and the waiting area was so small we were literally standing 5cm from each other and there was almost no air-condition. I think our local bus interchange also much better.
Normally go airport at least 2 hours before flight time, if you go KL minimum 4 hours if you don’t want to miss your flight.