Facebook user Ernie Chen shared how he visited an OldTown White Coffee outlet in Malaysia for some butter on toast, but allegedly received a thin little strip on his toast instead.
He posted about the incident and called the outlet out for their meagre serving of butter, and expressed his dissatisfaction over his experience.
In his Facebook post, he shared photos of his breakfast order which showed the thin strip of butter lining up the middle of the toast.
He said that the OldTown outlet had “lost out and suck at what they once did so well in,” citing how the OldTown brand used to dominate the kopitiam industry.
Hinting at himself boycotting the chain, Chen said “Bye for LIFE Old Town!”
Here is what he said
Look at my face!
This is why Old Town that had the first movers advantage that once dominated the Modernised Kopitiam Comfort and today totally lost out and suck at what they once did so well in!
This is also the same reason why Oriental Kopitiam although a new kid on the block but have come out strong with real value provided for the customers. I am very particular about my Butter & Kaya Toast and I dare say no one does it better than Oriental. Kudos and well done to Dato Calvin Chan and team.
Why does Old Town even still exist? this is called No Brain Butter Kaya Toast! Bye for LIFE Old Town!
How did it turn into this
Speaking to Sin Chew Daily, Chen said that he had ordered some half boiled eggs and a set of butter kaya toast, and when he received his order, discovered the tiny strip of butter.
He then asked the staff for a new set of toast and again, his new toast also came with the same tiny strip of butter, and he couldn’t be bothered to ask for another exchange.
Chen also added that his toast was soggy, and the soy sauce used for the half boiled eggs were allegedly from soy sauce packets for sushi.
He lamented how he is shocked that his “favourite coffee chain” had turned “into this”, and said that he was shocked at their standards.