On 16th April 2023 1 pm – mixed vegetable stall at COOK HOUSE by Koufu in Velocity novena square
I am writing to bring to you all attention an unpleasant experience I ordered takeaways at the mixed vegetable stall at Cookhouse Novena.
I ordered fish and chicken thigh and asked for their prices prior to ordering. I was informed that the fish cost $3 and the chicken thigh cost $3.5, and I agreed to these prices.
And added baikut vege with rice which may be about $5/6 more to my calculation
However, when it came time to pay, I was charged a total of $15, despite only receiving $35 in change from the $50 I had handed over.
I was surprised by this and asked for a receipt, but the elderly man running the stall refused to provide one and even scolded me for not asking for one earlier.
I am extremely disappointed with the service I received from this stall. It is clear to me that the stall holder is dishonest and trying to overcharge customers.
I hope future customers do not fall victim to the same dishonest practices. Thank you for your attention to this matter.
What do u think of this stall have u all expericed the same thing?
Netizens’ comments
- U just need to email koufu and they will take action against the vendor and make them pay for it. By refusing to give receipt will be a big penalty for them by koufu for sure.
- How is that $15? Are they trying to say this cost more than western food? There should be a shift manager at the office nearby. Have to raise it up to him.
- If the old uncle refuse to give you receipt , go to the drink counter look for the foodcourt manager…
- Next time ask for total price before paying. At most you reject/walk away if price very much different from your calculation.
