A netizen recently posted on Facebook stating his disappointments at Starhub’s customer service.
After ordering from the online store, he went down to the physical store for collection only be told that due to some “technical issues” they could not process the order.
Rude Sales Lady
The man said that the sales lady was rude and unhelpful and they requested for a refund.
It has been months and the customer has yet to receive the refund.
Here is what the thread starter said:
“What appalling service, StarHub! My fathers phone was damaged and wanted to get a new phone recontracted. Ordered it from their online store, paid for it and click and collect from their physical store. Got to the store and was told that due to technical issues they could not proceed with the order even though we had paid for it!! The sales lady was rude and unhelpful. Spent the whole afternoon on the phone to cancel our order. This happened over Chinese New Year period. They promised to refund us within 4 to 6 weeks, since February but it’s now May and we still have not received the refund. Please do better, your lousy customer service is appalling !”
Customer/Netizens with similar sentiments:
- Sim only plans and buying the phone from an independent retailer (i.e. ah beng shop) is the way to go now. Stopped buying phones with plans from all telcos years ago. Not as cheap as buying from independent shops. You can get quotes and do the math.
- Agree starhub service poor and lousy they only know how to over charge customer I face the same issue please go starhub at your own risk
- I was paying every month about $300-$400 for the StarHub phone bill. In the end I get enough of it and tell them I wanted to break contract… they warned me of the penalty of breaking contract .. I said please go ahead.. in the end I paid $450 penalty and since then my phone bill with other telco not more $30.. and never look back since..
Image Source: Google Maps (For illustration purposes only)