I have been Samsung fan since 1995 or so & owned Note 1 all the way till Note 20 & recently Fold 3 (2 sets).
The recent screen quality issues with my 2 Fold 3 (around a year of usage) & wifi issues slightly after a year – made me worry about Fold series quality. Flagship & high end model with bad quality issues. To make it worst, your 2 managers’ (they claimed) services were totally disappointing, gave me a “do i care” impression.
Guess retaining customers is not important. My encounter with them made me decide to switch to iPhone now ( i have never owned an iPhone before) and will just let my 2 Fold 3 be a white elephant.
I believe electronic products will at some point in time has product quality issues BUT the most important is how you own it, admit your products has quality issue and address it for the customer. Because of your extremely poor customer service or after-sales services, you are going to lose one loyal customer. Contact me if you are keen to know the details.
From an extremely disappointed customer.
Here are what netizens think:
- I think foldable screen smartphones are difficult to last and would spoil easily.
- Samsung fan since 1995? Hmmmm… How come you only start getting their phone from note 1
- Stop using Samsung it’s siht, the only thing that is good is their camera the rest is shit, stopped using Samsung for 10 years
- Samsung service centre repaired my 3 months old note 20 ultra und they damaged my frame without even care to replace it… changed to iPhone ever since
- yes i agreed with you after i use Samsung pixon 8mp few years back i went to the samsung service center at plaza sing 8x and they each time charge me $200 + just to repair the phone main board and change the screen even though it’s under warranty and ever since i already know that samsung phone can’t make it and their after sales service support damm sucks and ever since then i been using oppo huawei and xiaomi phone and never looked back ever again because samsung customer service never improved