Facebook user Jun Xu, shared how he ordered from Takagi Ramen and they allegedly got his order wrong again.
He had apparently ordered Gyoza as the sides to his Ramen but got Takoyaki balls instead, and he said that this wasn’t the first time.
Here is what he said
Takagi Ramen,
I had moved to the east not long ago at a condo just opposite simei mrt and after the first time I tried your product, I really enjoyed it a lot however you really do have a big issue with staff hiring.
Your staff had previously missed out on orders that supposed to be fulfilled and paid for . Meaning after paying they missed it out and didn’t put inside my orders even especially when I have already paid for it. I made a complaint about the missing orders and the area manager was very kind she had it arranged and apologised.
However after alot of assurance and promises that things would improve, today when I went there again to pack my dinner, I ordered gyoza, the staff keyed in correctly and after I get home I opened up my food and found takoyaki balls instead of gyoza. I repeated to him thrice on the matter and he even keyed it correctly on the receipt but when he packed it he still packed the wrong one- and remember- the same person who typed the receipt out as gyoza was the same person who packed it so do you really think it’s carelessness??
Well, the manager is very kind and nice but she is not inside the outlet- I would feel that the fault doesn’t lie with the manager but rather with the two employees who worked there even when the manager has reminded them to be careful when packing orders yet they just ignore it. The two employees just ignored it and didn’t care .
I am very sad and disappointed about the service standards and worst of all their hygiene level within the outlet is terrible too. I seriously wonder if the registered directors or bosses of the restaurant does care about this outlet or they don’t because I can’t feel that they care at all.
It’s so disappointing … the two staff would never learn if the manager is going to be the one cleaning up their mess all the time! So does it mean that I as a customer must always always accept paying for something and didn’t get it correct in my order? Should the boss do something about this or I really do have have any right as a customer anymore?
我真的很失望。 the manager is very nice and helpful- however …. The staff doesn’t seem to bother and care about what she tells them or coach them at all.
