A netizen shared how he placed an order at the McDonald’s outlet in Kallang and proceeded to wait for almost an hour for his food order to be done.
He claimed that when he asked the staff why it was taking so long, the staff allegedly ignored him twice and pretended to not hear him, before the manager shrugged his shoulders in response.
He claimed that he first approached the counter staff after 30 minutes and was assured that his order was being prepared, and after 40 minutes he was allegedly ignored by the staff twice.
Here is what he said
Waited 1 hour for a meal at McDonald’s Kallang!
Ordered mcdonald’s prosperity burger sets for my family during the second day of CNY. Waited 20mins (a reasonable amount of time given the crowd) before my number was called. Approached the counter staff and they told me that their number calling system was ‘automated’ and didn’t reflect the order status.
I asked the counter staff at the 30min mark for an update but they reassured me that my order was being prepared. Approached them AGAIN at the 40min mark, but this time, I was IGNORED COMPLETELY! Tried asking nicely TWICE but the staff pretend not to hear me. They STILL ignored me even after I raised my voice!
At the 50 min mark, I approached the store manager to ask for an update. HE SHRUGGED HIS SHOULDERS after I told him about his staff’s poor service standards. After he assisted in preparing my order (which I finally received after 1 HOUR) , I asked him why the order took so long, he SHRUGGED HIS SHOULDERS AGAIN and said ‘dunno’.
To my horror, the manager didn’t even get the order correct! As per the receipt (first photo), I was short a lychee fizz drink, a large prosperity fries, and a pie. That’s worth at least 7$ – COMPLETELY UNACCEPTABLE!
I demand an answer and a refund from mcdonald’s.
