Facebook user Andrew Ng shared how he wanted to donate nutritional milk to the Food Bank of Singapore and saw on their website that there was a collection point at VivoCity.
He called their hotline to confirm and was allegedly told by a lady on the phone that they have a collection point at VivoCity’s FairPrice.
He then brought his carton of 24 cans of nutritional milk that weighed 12 kg, and when he reached there, he found no collection point.
he then called the hotline again and was later told that FairPrice didn’t have a collection point, and he was then directed elsewhere without an apology for his wasted trip.
Here is what he said
I want to point out the utter unprofessionalism of The Food Bank Singapore. Today I wanted to donate a carton of nutritional milk.
I went to their website and checked that there is a collection point at Vivocity FairPrice. I called their hotline and the lady who answered confirmed that they do I have a collection point there.
I lugged my carton of 24 cans, more than 12 kgs, and surprise, there is NO collection point.
I called them again and this time the lady checked and said FairPrice did not put out the collection point, I am directed to somewhere else, without so much as an apology for giving me wrong information earlier.
The management of this organisation is utterly unprofessional and their website information is rubbish.