I signed up for a Citibank Credit Card last year. I spent $6800 on 4 November last year. Around that time, I called their hotline to enquire how to make payment. I was advised by them that no action was needed as I was on GIRO and there was more than enough funds too.
On 7 January 2023, a lady from the credit department called to ask me the settle the payment and I told her to call me back as I’m very busy serving a customer. I’m a florist and was very busy during those festive seasons.
On 19 January, the same lady called again and I requested to speak to a manager as I wanted to settle this amicably and for all the wrong informations given that caused the unnecessary delay but was told that they do not have any manager nor refused to put me through to a senior person. No one bother to call me back since then.
I kept receiving private number calls. By early February, I was harassed by more than 249 private calls that I have to block them. Up to 20-30 calls a day. Citibank are now saying that those calls may not be from them.
Even if these calls are not from them, my spending was on 4 November and payment should be due in December 2022.
Merely around a month on 26 January 2023, I was threatened with a lawyer letter from them demanding immediate payment by the next day and an extra of $671.95 for late and interest charges and this exclude legal cost. I felt very threatened and insulted!
This is worst than loan shark and dept collectors.
A manager wilfully called me on 14 February 23, Valentine’s Day, knowing well it’s a busiest day on earth for a florist, wanting to update me on this.
CITIBANK, you gave me the wrong information and now you threatened me!
This is highly unprofessional and unacceptable. This is how a big bank works?
