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Thursday, July 25, 2024
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MAN’S CAR STAINED BY LEAKING CEILING @ JEWEL, AIRPORT KEPT TELLING HIM “WE ARE ESCALATING”

Was enjoying the waterfall in Jewel 2 weeks ago. Went back to the car and was surprised by another kind of waterfall, one that came from paint leaking from the ceiling of the Jewel B5 carpark.

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Initially I thought it was just dirty water but after spraying water and using the wiper, the stains were pretty intact. Sent an email to Jewel about the matter and within minutes received a reply that my case had been forwarded to Changi Airport Group (CAG).

After a week later, there was no news from CAG. Emailed Jewel and they said they will send another message to CAG. I also sent another email directly to [email protected].

Another week passed and guess what, still no news from CAG. I decided to go directly to Jewel to see if they could resolve this once and for all. The concierge at Jewel were very helpful and informed me that many messages had already been sent to CAG about this problem. They suggested that I call 6595 6858. That was the start of my hour-long nightmare.

To cut the long story short, basically the CAG representative just talked about escalating this to the next level where they will then contact me again. All answers to my questions led to him insisting of that same answer.

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Qn: “Why did no one contact me even when messages were sent from both Jewel and [email protected]?”

Ans: “We have escalated this to the next level, please wait for the reply within 14 working days.”

Qn: ”Since I am already here, can you just send someone to the carpark to take a photo and document this? Maybe the Duty Terminal Manager?”

Ans: “We have escalated this to the next level, please wait for the reply within 14 working days.”

Well, at least I got to see the waterfall again today.

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