Horrible adventure with SQ333 from Paris to Singapore, 08/09/22.
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Technical issues so we had to land at 5am on 09/09/22 in Azerbaijan.
They left us in the airport until 20:00 telling us there will be a flight the next day, Saturday 10/09/22 at 10am, day I’m supposed to land in Sydney.
Then change of time to 19:30.
Then they can only offer me a seat for 11/09/22 at 19:30 from Singapore to Sydney arriving in Sydney at 06:00 on 12/09/22.
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I had to pay for my own visa plus the loss of income plus the 4 days spent in airports.
This is inadmissible and completely unprofessional. I would like a full refund of my visa payment plus dédommagement for loss of income from Singapore Airlines.
Please advise on the matter.
Netizens’ comments
- With travel insurance, I think the payout for the travel inconvenience will be pretty generous…all you need is a supporting letter from sq for this episode, which they would be more than happy to give you and other affected passengers for claims purposes.
- First cut always talk to airline. Then to your travel insurance.
- Claim from your travel insurance
- You can make complaint to Aviation Commission
