A man’s UOB account was deducted of almost $1,000 in Thailand but he had not been to the country for over 7 years. The man was confused and he seems to have trouble getting compensated from UOB bank.
Here is what the man said:
My UOB Visa card was hacked at Thailand whilst I have never been there in past 7years! After complaints through phone calls more than 3 times, this is the reply I got from UOB customer service! No refund ?! My SGD984.79 just gone with poor UOB cybersecurity.
What should you do if you become a victim:
Report to the police, bank and SPF will assist to carry out the investigation and also file ur case to MAS. Worse scenario, file to fidrec to fight for your case. During mediation, fidrec will negotiate with UOB to see if they are willing to provide u with some goodwill. Otherwise, go to adjudication at a fee of $50. Ask for their t&c on the part of the unauthorised transactions.
It is immaterial of adding ur card to your wallet with sms for your case as they said the BBK transaction was done otc. Did u not disable overseas transactions? Check again. Unless they are referring to you that u cannot raise a dispute because you had added your card to your wallet. A possible hack on your phone to retrieve card details is possible but they said the BBK transaction was otc. Another possibility may also be that ur card is misused by your family. Think thru if anyone went to bbk during the alleged period.
If ur phone card details are hacked, it is not the bank’s cybersecurity too. It is dependent how strong your phone’s security. Not sure about other phone brands, iPhone requires pin to each time when we use the card from wallet at otc.
Here are what netizens think:
- UOB, extremely poor customer service!
- Should just cancel UOB card if it is unsecured. Have been so many news of UOB cards been scams.
- Seems like the person in Thai used either Android pay or Apple Pay via their phone after adding it, puzzle how they get the pin to add the card into their phone or just excuses from UOB? Anyway few years back before Covid my UOB card was also suddenly transact in overseas, some ulu country and charged under Airbnb usage. After I saw the sms notification I immediately called scam department and was told my card will be blocked and new card and refund will be sent to me. Few weeks later I was issued a full refund from UOB