A netizen by the name of Sanhaw Chong on Facebook took to Facebook to complain that his UOB One Card was hacked and an expenditure of amount SGD 985 was spent in Thailand.
Has never been there for the past seven years
The netizen also said that he has not been to Thailand for the past seven years so there was no way he could have made that expenditure in Thailand.
He has lodged formal complaints with UOB more than thrice through phone calls and said that the reply he got from UOB was that he was not eligible for a refund of the amount.
He also blamed UOB’s poor cyber security system for the loss of his money.
Here is what he said
‘My UOB Visa card was hacked at Thailand whilst I have never been there in past 7years! After complaints through phone calls more than 3 times, this is the reply I got from UOB customer service!
No refund ?! My SGD984.79 just gone with poor UOB cybersecurity’
Here are what netizens think
- Wah gg, I wonder how the person get the pin from your phone. Anyway need to faster change card
- Standard reply to deny their security incompetence. Ive had a friend that clicked on a SMS that used POSB’s integrated name and dedicated ‘number’ and the next moment , all her money was PAYNOWED out to another account. The bank couldnt do anything either.
- Any police action or advice? Please share ah if got solution for future protection.
- Seems like the person in Thai used either Android pay or Apple Pay via their phone after adding it, puzzle how they get the pin to add the card into their phone or just excuses from UOB?
Anyway few years back before Covid my UOB card was also suddenly transact in overseas, some ulu country and charged under Airbnb usage. After I saw the sms notification I immediately called scam department and was told my card will be blocked and new card and refund will be sent to me. Few weeks later I was issued a full refund from UOB - A similar incident happened a few years ago for $1400, and OCBC refunded the money after the dispute was raised. It’s just so scary why UOB didn’t take any action.
Image source: Sanhaw Chong/Facebook