MyRepublic Singapore said that on August 29, 2021, it detected an unauthorised data access event and is working with its clients to mitigate any potential harm.
Unauthorized data access occurred on a third-party data storage platform where MyRepublic’s mobile users’ personal data was stored. The problem has been contained after the illegal access to the data storage facility was secured.
MyRepublic has reported the problem to the Infocomm Media Development Authority and the Personal Data Protection Commission and will continue to work with them.
“The privacy and security of our customers are extremely important to us at MyRepublic. Like you, we are disappointed with what has happened, and I would like to personally apologise for any inconvenience caused,” said Malcolm Rodrigues, CEO, MyRepublic. “My team and I have worked closely with the relevant authorities and expert advisors to secure and contain the incident, and we will continue to support our affected customers every step of the way to help them navigate this issue.”
Based on MyRepublic’s investigation, the unauthorised access affects 79,388 mobile subscribers based in Singapore. The affected data storage platform contained identity verification documents related to customer applications for mobile services, including: