First time buying from NTUC online.Very impressed when I was allowed to select date and time of delivery.
Scheduled to have my items delivered on 30 July 8pm to 10pm time slot.
Was further impressed when I received an sms from NTUC at 5:05pm with the order information and delivery date/time.
Waited till 12 midnight. It was a no show and no call from NTUC to reschedule or inform what happened.
Send an email to NTUC [email protected] at midnight to complain this matter stating order # ORD25117442.
Today (31st Jul) at 6pm, called the number on the sms (31389191) to ask what happened. Operator asks to reschedule to 1st Aug and says she doen’t know what happened.
And till now, no respond to my email complain.
Very disappointed with my first purchase on NTUC online.
There don’t seem to be a a proper system set up for delivery. If I don’t call, will I ever get my purchased items?
Can you respond to this message with the root cause and corrective actions you will be taking? Thank you.