Following a TikToker’s viral video about the mislabeling on a packet of chicken breast that she purchased from NTUC FairPrice, the supermarket has since responded via a Facebook post.
NTUC said in a statement that they are aware of the “labelling discrepancy on a product from one of our stores”, and that “ensuring product integrity which including accurate labelling, is of paramount importance to us”.
Here is their statement in full:
We are aware of a TikTok video showing a labelling discrepancy on a product from one of our stores.
Ensuring product integrity, which includes accurate labelling is of paramount importance to us.
We have reached out to the customer who posted the video to contact us to aid us in our investigation.
We ask also that customers who find any labelling discrepancy of products to approach our store staff immediately so that we may rectify the issue in a timely manner.
To safeguard the interests of our customers, we have in place a policy where we will honour a full refund or exchange for products that have been inaccurately labelled.
For further queries on this matter, do contact us at our Customer Relations Hotline at 63805858 or through email at [email protected].
We apologise for any inconvenience caused.