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Monday, September 26, 2022
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OCBC CUSTOMER ALLEGEDLY TOLD NOT TO MAKE POLICE REPORT AFTER CREDIT CARD MISUSED

A man posted on Facebook stating that his credit card has been misused and he reported it to OCBC bank immediately.

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However, after reporting the incident to customer service he was allegedly told not to make a Police report.

Translated Text:

Just received an ocbc message today, one look and I know its not right. When I found out (my credit card had been swiped with EUR800+), I immediately called the ocbc hotline and told them that my card had been stolen.

Halfway through the call with customer service, another transaction was entered saying that another SGD600+ was swiped. A total of two transactions. OMG

I fainted!!!

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Customer service said: We will now block your credit card. I will send you a new credit card, the customer service says you don’t have to pay it back first. The transaction will be review for 7 days before they can resolve it. You don’t have to call the police.

Have anyone encountered the same problem?

Original Text:

今天刚刚收到ocbc信息,一看不对路。发觉(信用卡被刷EUR800+,我就马上打电话给ocbc hotline,告诉我卡被盗用了。

在跟客服通话一半时,又进一个信息说又一个SGD600+被刷。一共两次被盗 OMG

我晕了!!!

客服说:现在block掉你的信用卡。我会再寄一张新的信用卡给你,客服说这笔钱。你不用先还。这笔交易需要等7天审核后才下一步解决。也不用去报警。

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请问有没有人遇到同样的问题。

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