A man posted on Facebook stating that his credit card has been misused and he reported it to OCBC bank immediately.
However, after reporting the incident to customer service he was allegedly told not to make a Police report.
Translated Text:
Just received an ocbc message today, one look and I know its not right. When I found out (my credit card had been swiped with EUR800+), I immediately called the ocbc hotline and told them that my card had been stolen.
Halfway through the call with customer service, another transaction was entered saying that another SGD600+ was swiped. A total of two transactions. OMG
I fainted!!!
Customer service said: We will now block your credit card. I will send you a new credit card, the customer service says you don’t have to pay it back first. The transaction will be review for 7 days before they can resolve it. You don’t have to call the police.
Have anyone encountered the same problem?
Original Text:
今天刚刚收到ocbc信息，一看不对路。发觉（信用卡被刷EUR800+，我就马上打电话给ocbc hotline,告诉我卡被盗用了。
在跟客服通话一半时，又进一个信息说又一个SGD600+被刷。一共两次被盗 OMG
我晕了！！！
客服说：现在block掉你的信用卡。我会再寄一张新的信用卡给你，客服说这笔钱。你不用先还。这笔交易需要等7天审核后才下一步解决。也不用去报警。
请问有没有人遇到同样的问题。
