A man posted on Facebook stating that his credit card has been misused and he reported it to OCBC bank immediately.
However, after reporting the incident to customer service he was allegedly told not to make a Police report.
Just received an ocbc message today, one look and I know its not right. When I found out (my credit card had been swiped with EUR800+), I immediately called the ocbc hotline and told them that my card had been stolen.
Halfway through the call with customer service, another transaction was entered saying that another SGD600+ was swiped. A total of two transactions. OMG
Customer service said: We will now block your credit card. I will send you a new credit card, the customer service says you don’t have to pay it back first. The transaction will be review for 7 days before they can resolve it. You don’t have to call the police.
Have anyone encountered the same problem?