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Monday, September 26, 2022
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PARKROYAL STAFF ENTERED GUEST’S ROOM WITHOUT PERMISSION, THROWS THEIR STUFF AWAY

A Singapore resident, Maria, shared how she booked a hotel room at ParkRoyal on Beach Road to celebrate her mother’s birthday.

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Speaking to MustShareNews, Maria said that they arrived at the hotel and checked in early into their room at 1 pm, before going off to have lunch at bout 1.40 pm.

Items laid out were gone

However, when they returned to their room at about 7 pm, her mother then noticed that the soaps that she laid out in the toilet were gone.

The mother and daughter didn’t ask for any housekeeping service and wondered where the soaps could have been.

They then checked with the hotel manager, who looked through the CCTV and saw that a hotel staff member had gone into their room and taken their items to dispose of, including Maria’s mother’s soaps.

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The staff member then left the room after seeing their luggage.

Maria told MS News that they were horrified that someone was in their room and threw their things away, and she added that the soaps that were thrown away were not easily replaceable because they had to either be prescribed by a doctor or bought online.

Maria’s mother needed the soap to use the toilet, and this inconvenienced them.

Hotel manager agreed to full refund but changed his mind

It was later revealed that their room was marked as a check-out room by the hotel by mistake, and Maria said that it was worrying how a staff member could enter their room without permission.

The hotel manager then agreed to process a full refund but later changed his mind and gave them a late check-out instead as he didn’t want the incident to be brought up to the senior management of the hotel.

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Maria then lodged a police report because she no longer felt safe in the hotel room.

The police then arrived and spoke to the hotel manager while Maria waited in the lobby with her mother, and eventually managed to convince the manager to give them a full refund.

The mother and daughter then eventually finished their checking out of the hotel by 10.45 pm.

ParkRoyal responds

ParkRoyal on Beach Road responded to the incident and told MS News that they regret that the guests had to go through this “unpleasant experience”.

They said that this was an isolated incident and that the items were “accidentally” disposed of during housekeeping.

They added that the safety and security of their guests are paramount to them.

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