Passengers on board a Sentosa monorail train were reportedly trapped inside the carriage for about 2 hours after it had stalled due to a technical fault.
The Sentosa Development Corporation has since apologised for the incident.
One of the passengers who was trapped, Emma, told STOMP that she was with her toddler at the time and was trapped inside the carriage with several other young families, from 11.40am to 1.30pm.
She described the conditions inside the carriage as being hot and increasingly uncomfortable with no airconditioning because the electricity was off – they ended up having to open a window,
She also said that there was “extremely limited communication” between the train company and the passengers on the evacuation plans.
More harrowingly, Emma added that their carriage was allegedly rammed by another train that appeared without any warning to hold on for safety, resulting in the passengers being distressed.
After they eventually got out of the carriage and arrived at the point of origin in Sentosa, Emma claimed that they didn’t receive any apologies or explanation from the staff members.
SDC said in a statement to STOMP that they apologise for the inconvenience and distress caused to the passengers, and said that “the safety and well-being of our guests remain our utmost priority”.
They claimed that when the technical fault first occurred at about 11.40am, the air conditioning and lighting were not affected.
On the train carriage being rammed by another train, SDC said that they made the decision to recover the faulty train through coupling it with another train to tow it back to the nearest station.
They said that the electricity from the affected train had to be shut off for safety reasons.