Scoot trying to cheat customer of SGD 1200.
Booking reference I4BPVF. Original departure date 18th Nov 2018.
Nov 3 2018. Received emails from Scoot informing that flight was rescheduled to a day earlier and I was given an option to either get 100% cash refund of SGD 1260.80 or take 120% in terms of voucher. Had to make a call to customer care to exercise my option.
Nov 9 2018. 23.20 SGT. Spoke with customer care rep Anica. Case number provided 18116522076. I opted from 100% cash refund (as opposed to 120% worth of vouchers). Been told money will be refunded in 2 weeks time.
Dec 25 2018. 11.05 SGT. Having received no refund and no communication from Scoot, called customer care again. Spoke with Anne, employee number 1312-0014. She said the system was showing my choice of Voucher instead of cash refund. I asked to go back and check the recording on Nov 9th where I clearly asked for cash refund not vouchers. She assured that this case will be investigated and I should expect commuication from Scoot in this regard in 2 weeks time.
Jan 14 2019. Received voucher (no cash) from scoot in email.
Jan 26 2019. 11.58 SGT. Called customer care again. Spoke with Cheska, employee number 1811-0019. She confirmed that Voucher was sent in error and has been voided. She also told that this case has been escalated to “High Quality” (not sure what does that mean) and that I will receive email regarding cash refund in 48 hours.
… (harassment) to be continued