Hi Singapore Airlines, it is really upsetting to experience what I have gone through for my Bangkok Trip. I booked my tickets for my Aug Bangkok Trip in Mar 2018 via the phone app. The phone app promoted me to choose the seats and indicated clearly that I had to pay for the seats. So I selected my preferred seats and was promoted to the payment page.
Upon payment, I received an email stating “Your booking is confirmed.”, the email stated the seat I have chosen and so I did not think too much of it.
2 days before my flight, my nightmare started. I did my eCheck-in, during my eCheck-in I discovered the seats I have chosen have been taken up! I called your hotline and I was told “technical glitches happen all time”, “Emails from SQ cannot be trusted”, and “It’s better to call in to check if the seats I selected have been paid for”.
I mean what kind of replies your CSOs provide to me! They even had to caution me about your website and app having constant problems! Singapore Airlines being the first/world class airport provides such experience to your customers, it is really disappointing and makes me think twice about purchasing the tickets from you again. I hope you can look into it and provide an explanation of the technical glitches that your CSOs claims.
Amidst all these unhappy experiences, I did encounter a good counter staff at the Bangkok, Suvarnabhumi Airport, his name is Rattaaart Oatwap. He was very patient and helpful to my requests. Please let Rattaaart know that he has done a good job and he should continue to maintain is good service!