Facebook user Edwin Goh shared how he had booked an Airbnb during his stay in Johor Bahru, Malaysia, and had a less-than-savoury experience with the host.
He said that during his stay, he experienced a blackout in the middle of the night despite all the switches on the electrical box being flicked to “on”.
Because it was already the middle of the night, he chose to stay at the house and also reached out to the host via text message.
However, he said that the host was rude and unapologetic, and “seemed cocky”; he added that the host refused to give him a refund and only offered him a voucher instead.
Here is what he said
DO NOT SUPPORT AIRBNB IN JB / MALAYSIA IF THEY ARE UNDER THIS AGENT, HomestayJb!!
We arrived the unit at around 2am and when we entered, there was electricity and everything was good, but at around 4am there was a total blackout, but we check the DB box or electrical box, all switches were ”ON” and we tried to contact the host and even tried to call them, but there was no reply,
but at that time, we understood as it was midnight.. And the only thing that Airbnb lets us choose was to relocate at that time or stay for the night..
But we chose to stay for the night in the hot unit as there was no other better choices, as the both choice given by Airbnb are not good choices.. And it was so late at night, to relocate, we still need to rest and check out by 12pm for usual checking out timing for everywhere.. That’s why we chose to stay there for the night..
And the way the host replied was so rude and not feeling sorry at all, and still seemed cocky.. Airbnb If you guys allow this kind of people hosting places like this to people and them still getting the money but having such conditions to stay in, then for what??
To be honest, if it was not 4am, we would choose to relocate.. The host is not even wanting to refund a single cent but only evoucher.. Which is pointless.. As I do not want to support any apartments from this housing agent..
If any of you want to have a short stay in JB / MALAYSIA, please do not support them for a better stay!!
UPDATE : Host refuses to refund any single cent as we did not want to receive the evoucher under their company, because first their first response was not caring about what happened, but was “?” and “put the bill in the mailbox”. Which was very inconsiderate to me..
So we do not want to receive the evoucher as we dont feel that they deserve to get paid fully for such service and attitude. And the only refund we get back was 30% which was under Airbnb company policy said by the Airbnb’s support agents..
So at least we get back some refunds, and let other people know to avoid this host and company’s listings, as they clearly does not give a s- about the customers they have..
