The Singapore Police Force and the Singapore Civil Defence Force issued a joint statement on 23 September addressing the incident at Eunos Crescent where a woman jumped down from the 5th floor of a HDB building.
They said that their officers had acted according to their procedures and appropriately, and that officers had tried to dissuade the woman from doing anything rash while perched on the 5th floor ledge, but she was not taking heed.
According to Channel NewsAsia, two police officers had initially arrived at the scene on 20 September at about 6.43pm and headed down tot he unit where the lady was, but the unit was locked.
Another two officers arrived about a minute later and proceeded to the ground floor, and saw the woman standing on a ledge of the unit, before more police officers arrived at the scene.
The police officers at the ground floor tried to talk the woman out of jumping in a number of languages, but she was reportedly not receptive to the officers, who were telling her to calm down and to go back into her unit.
The SCDF was alerted to the incident at about 6.43pm, and an SCDF Red Rhino vehicle was despatched and arrived at the scene within 8 minutes.
However, just mere minutes after the arrival of SCDF officers, the woman then fell from the ledge at about 6.54pm, while SCDF was reportedly still bringing the rescue equipment to the scene.
They were also getting the safety life air pack ready at the time.
The woman who jumped down, was then sent to Changi General Hospital before being arrested under the Mental Health (Care and Treatment) Act 2008.