“Yesterday at around 7.30pm, I called your customer hotline regarding a failed booking and the customer service person tell me that my son who is born on Nov 2016 can travel for free because he is an infant however, i told her he will be older than 2 years old in May 2019 but she told me it’s still FOC because I am booking it now.
she tell me to do the booking without my infant then call back to book for my infant separately. I did that last night at 1am and the customer service person told me to wait for a long time on the line and almost proceed with the booking to only tell me at the very last minute that he cannot be considered as an infant but as a child full fare. this is not right and this is not about the money.
SQ make me very confused to what i should have done for the booking. I wasted so much time and could have used my krisflyer miles to offset his booking if I know he’s going to be considered as a child fare. Let me know how SQ is going to handle this inconsistencies in the customer service and honour my baby’s infant stage booking at this point. Thank you, I appreciate your prompt reply by today.”
Post taken from Facebook.
https://www.facebook.com/singaporeair/posts/10156859075278679?__xts__%5B0%5D=68.ARD6chKPFfq2h4x0yYzuGg3L2no5XZcz2cavFLdbrpKG54Rr87C6prvE4dwQH7TQAJRGz9kKwlcN7QqQ4zM05ocEFBSidyTGJYQcK6s7REaDMMLaZfInCiHOPOJ9vhVpA8nkhVyyATtLuzna3QPt9aNi-hOwcUDG3i3LjUySnWuemA6gVL4xCA&__tn__=-UC-R