Many angry football fans took to social media to vent their frustrations during the opening day of the new Eglish Premier League season on Starhub.
Starhub’s broadcast reportedly faced issues such as lagging videos, screen freezes and sub-par audio and video quality, with some users also complaining that they were unable to log into the StarHub TV+ app as well.
Responding to the complaints, StarHub spoke to Channel NewsAsia and said that according to their preliminary investigation, their network was found to be not tuned to react to the sudden surge of concurrent users.
This triggered error messages on Starhub customers’ devices and their broadcast quality. Starhub also didn’t address the issue of compensation when pressed by CNA.
Starhub said that the problems were confined to the over-the-top streaming of the Premier league, and that their Internet Protocol TV (IPTV) service was “robust throughout”.
They highlighted how their live community screening at Our Tampines Hub was delivered via IPTV and went ahead smoothly.
Images source: @eugene_siow and @arsenal on Twitter