A netizen shared how he booked a TADA ride from his home to KK Hospital and the driver allegedly kicked them out midway through, saying that he will cancel their ride.
The couple then alighted from the ride and after 10 minutes, the driver allegedly finished the trip and pockeded the money, without cancelling.
Here is what the netizen said
I booked a TADA cab from my house to KKH to accompany my pregnant wife wife (morning 9 am). TADA was 8.5$ as compared to Gojek at 9 and Grab at 12. It said 2 minutes but in between I see driver not moving, I messaged him and finally after a wait of 10 minutes he reached.
As we left I suggested we go via Thomson so we don’t have to pay the hefty CTE for a 10 minute ride. He said, “Thomson is too crowded now”.
I told him I just came from Thomson and it’s pretty easy. He got offended and said, “U cancel the ride. Get down from my car”.
I told him I can’t cancel and he said, “U get down, I will cancel you ride”.
My wife was getting anxious so I got down from the ride, 2 minutes after getting in and now we are on a road scouting for another ride.
Meanwhile there was no cancellation and after 10 minutes he conveniently finished the ride and pocketed the money. I created a support ticket on TADA and also emailed them. No response.
Am wondering what my options are as this is the first time such an incident has happened in the last decade of living here.
Can I go to any authorities to investigate and complain? Are there any rules the private hire drivers have to follow that were broken? Can I complaint against TADA somewhere because they have taken my money and given no response?
Any feedback from other private hire drivers would be helpful. I don’t want to let this go because the truth is he just kicked a pregnant women out of his cab. And having such a guy on the road doing this to others would be a shame.
Edit- One of the senior TADA people I reached out on LinkedIn replied and promised to investigate and take action. From my end I saw that I got an alert on TADA app that the ride has been cancelled and it has disappeared completely from my history.