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Monday, December 5, 2022
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TAXI DRIVER MARKED RIDE AS “COMPLETED” WITHOUT SHOWING UP, PAX CHARGED $7

Hello,

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On October 23rd I booked a taxi through Zig (Comfort Delgro). The ride was assigned to a taxi. The taxi was quite far from our location (8-10 min), but we were ready to wait, since we were at home.

And then, for some reason, after 30 seconds upon booking the ride, while the taxi was still 8-10 min away from our home, the taxi driver marked our ride as completed, and we were charged for the ride.

But you can see on the screenshot: “Distance run: 0 km”. Trip duration: 0 minutes.

I was surprised and annoyed, but I thought this must be a simple mistake, and I will easily get a refund. I reported the problem to Comfort Delgro to get a refund, I thought this would be a piece of cake.

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To my surprise, almost 1 month later, I still haven’t been able to get a refund! I have reported the issue several times through the app and by email. I had several exchanges with the customer support, they asked me for details about the trip, and after providing the details, they never followed through.

I know it’s just $7 but I feel downright robbed. How is this even possible? How does Comfort Delgro not refund this trip when it is very obviously a no brainer? I feel powerless now because I’m not getting any feedback from them. I suppose all I can do is keep reporting until they eventually refund, but it takes time and effort.

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