WOMAN BOOKED PHV BUT DRIVERS KEEP CANCELLING, WAIT FROM 6AM TO 7.30AM

Hi All,

I booked Grab or Gojek depend on the price every day, my question is: if the car waited for us and we are late we need to pay late fee.

What about customer waited for 7 to 10mins and the driver cancel the booking and customer need to rebook again. What customer get? Late for work and pay ERP?

From 6+ am i booked for car and get my car 7.30am (due to earlier driver cancellation), i have Waited for the driver who took my booking ..

indicated waiting time 6mins…suddenly change to 20 mins and after that more than 5 mins later he cancelled the booking.

I rebooked again and wait for the 2nd driver and by the time 2nd driver arrived is already 7.30am.

NEtizens’ comments

1. I hardly use PHV in Singapore but will use their service when I travel especially in Malaysia. Just to share my experience in my recent trip to KL. We have booked via Grab on a Friday evening. It was raining heavily and the app indicated 20 mins and subsequently updated to 30 mins.
   Considering it was peak period and the traffic condition at that time, we did not cancel the booking and driver called us to confirm that we are fine to wait at least 30 mins because he said many customers would cancel so he better make sure before he brave the traffic jam and end up customer cancel the booking.
   I think it works both ways so I would suggest to call the driver to reassure that you are fine to wait and on driver’s end to honour the booking
2. PHV drivers if accept n cancelled they will be penalised with demerit points which cannot be more than the setting percentage and if frequent cancellations they will be suspended or barred from driving from that organise company.
3. if every passenger let driver wait 3 mins, drivers have 30 trips a day, meaning, he/she will be spending 90 mins a day on waiting. lets be fair. and book only when you are ready.
   and as someone already commented, driver who accepted the ride and cancel subsequently will be penalised in someway. could be incentive or for Tada, monetary penalty. hope this explain well
4. Actually for grab, they have this thing where if the driver is nearby & didn’t arrive at location within 10mins/cancel, we will get $5 grab voucher.
   A couple of times, this happened & i do get the voucher. But yes, the inconvenience is not worth the $5 voucher , tbh.