A netizen, Dolly Chin, shared on Facebook about how she switched over to Starhub internet but after the installation, only had 2 days of internet connectivity.
She then tried to reach out to Starhub for help but allegedly couldn’t get through to speak to anyone for help.
She then paid $60+ for the two days of internet service, before cancelling the Starhub internet service, but she was then charged $755.24 for early termination of the service.
She then received a lawyer’s letter demanding payment.
Here is what she said
Can anyone suggest what can be done?
We switched to Starhub internet but only had 2 days of connectivity after installation.
Despite repeated requests via all available channels (social media, whatsApp, mobile app, emails) for help, we were directed to the 1633 hotline that we had to take turns to call but could never get through to speak to anyone for help.
We paid 60+ for the 2 days of good internet but Starhub still slapped us with 700+ (and increasing charges) for cancellation after we dropped the equipments off.
We received a demand letter today.
Note: We have written to IMDA twice with images of communication and they just forwarded our email back to Starhub