Deliveroo is ridiculous and definitely the worst ever food delivery app.
Been using there because they promoted their discounted subscription meaning delivery is free or discounted but we are still paying full price for the food, yet when I received mouldy chicken in my salad from Green Monster – Katong
I contacted the live chat immediately, Deliveroo customer service asked me for the photo of it together with the receipt, I did so and took accordingly yet they replied me that they are unable to refund me.
The whole salad needs to be thrown away since it’s mouldy. Who would dare eat?
The mould also do not look like it’s possible to form in 1 day meaning the chicken is either stored wrongly, many days old or something is seriously wrong with the outlet serving.
Yet Deliveroo refuse to reach out to the seller and refused to refund at all.
The previous time we ordered office lunch and there was a missing order, colleague ended up without food and yet they refused to refund too.
Even if u give discount and free delivery, I am definitely never ordering from Deliveroo ever again. This is a health and hygiene risk. I don’t understand how the customer service can’t see it.
The existence of the customer support team is clearly redundant, even AI would have done better than this.
Order and use Deliveroo at your own risk.
