WOMAN’S DELIVERY PARCEL WENT MISSING BUT MARKED AS “DELIVERED”

A netizen shared how she bought something on Shopee and waited for almost a month and received nothing, she then realized that her delivery status was marked as “delivered”.

Here is the story:

“Bought something on Shopee on 12 Nov. On 3 Dec, the status was secretly updated to delivered. But I waited till 6 Dec still received nothing.

Raised a refund request and got approved after 3 days, after I kept asking for the status.

After that, I checked with the seller and J&T.

The seller said there were parcels (not just mine) from the same batch that got lost.

When I asked J&T, they said they already refunded to Merchant and I should get the refund from Merchant. And kept apologizing.

Whatever questions I asked, that cs that answered my call, Lem, just kept apologizing without directly answering my qns.

But my question is, how come there were so many parcels “lost”? Evaporated in J&T warehouse?

And why they quietly n secretly just update it to “delivered” and expect me to pay for it, instead of filing for a “lost parcel”, J&T?”

Images source: Unsplash and Ng PL on Facebook via Complaint Singapore.