A netizen shared how she bought a stackable shoe rack via Shopee and she received a broken shoe rack; she has been trying to get a refund but to no avail.
Here is the story:
“Bought stackable shoebox from Shopee from local seller camille_admin .
Did not open it the moment I received it as I’m too busy with work. A week later, when I unwrapped it, this is what I received.
I know I shouldn’t press the order received as the money will be released to the seller.
The seller wanted to send me the same product but I rejected it as the quality is very shitty and asked for a refund instead.
I did return back the item. But it’s been nearly 2 weeks since I did not receive my refund.
Seller say will refund once received the item. After that, the seller ignores my message when I ask about my refund.
Called ninja van, ninja van told me delivery was canceled and they told me their driver haven’t collected the item when they actually did. Made a police report for reference, Send it to the seller and all she replied was “ok.”
Seriously I don’t understand why some local seller makes their customers beg for customer’s money. The video was sent and the picture too.
What more evidence do they need when their product is shitty. I feel so cheated. If this was aliexpress, I think it’s easier to open a dispute and receive a refund if the item quality is shitty…
I think Shopee better step up their game. I think I would rather buy straight from China. I gonna ban Shopee now.”
Source: YűMī Yů KíKó on Facebook via Complaint Singapore