Facebook user Jessica Foo shared how she bought a new toilet bowl from a hardware shop at Tanjong Katong and had a bad experience.
She said that the workers allegedly scratched her marble floors while replacing her toilet bowl, and when she called the shop to complain, the lady boss allegedly told her that her toilet flooring was “already old” and the small scratches “nevermind”.
Here is what she said
I have bought a new toilet bowl (WC) from Hoe Kee Hardware Pte Ltd located in Tanjong Katong Complex recently and encountered very bad experiences with their installation services.
When they were replacing the toilet bowl, they have damaged the marble flooring in my toilet. There were several scratches (see pictures) after the replacement was done.
Probably they have dragged out the old toilet bowl whereby caused the scratches.
When I called them to highlight my dissatisfaction with the service and demanded for compensation, the shop lady boss told me that the scratches were small and my house toilet flooring was already old nevermind for such little scratches and advised me to apply some marble polish liquid or similar and soon it will be gone.
To conclude she refused to compensate and told me to look for his workers if I am not happy. Also she told me that she don’t really care if I want to go ahead to lodge a complaint against her shop to the relevant authorities. Irresponsible & disappointed service.