EZ-Link said on 17 June that about 20,000 commuters had wrongful deductions made from their ez-link cards due to a glitch earlier this month.
Speaking to The Straits Times, a spokesperson for EZ-Link said that their payment network faced a technical issue on 7 June.
However, they added that about 99% of the commuters who were affected had been refunded as of 9 June.
As for the remaining 1% who had yet to receive their refunds, EZ-Link said that the delays arose from issues with their ez-link cards, which did not give the amount of money that the deductions made.
The company issued an apology on their Facebook page for the wrong deductions on 9 June and said the affected commuters would be refunded by 10 June.
EZ Link’s statement on the wrong deductions
Dear customers, we are aware of erroneous deductions made on SimplyGo EZ-Link cards last evening. We will like to inform and assure customers that we are working to process the refunds to affected cardholders.
If you noticed erroneous deductions made on your card, please DM us with your CAN ID (16 digit numbers at the back of the EZ-Link card) and contact details for our follow-ups. We sincerely apologize for the inconvenience caused.
EZ Link’s statement on refunds
Dear customers, as of this afternoon, we have refunded the erroneous deductions to close to 90% of the affected customers. The remaining customers who have been affected can expect to receive their refunds by the end of tomorrow (10 June).
The safety and accuracy of our customers’ funds are of paramount importance. We will continue to strengthen our systems and processes, and work with our partners to prevent such incidents from happening again. We sincerely apologize for the inconvenience caused.