Netizen Judith shared that her son was on board a flight back to Singapore by United Airlines that was booked from Expedia SG.
After returning to Singapore, they found that their bottle of wine inside the luggage had been smashed into pieces, and spilt onto the clothes inside.
They tried to get help regarded the damages to the clothes and luggage, and were purportedly given a non-existent email.
They also added that they called United Airlines but didn’t get any response from them.
Here is what she said
My son was travelling back on Flights UA 2371 and UA 29, which was booked from Expedia SG with Ref: # 72431010137012.
Upon return to Singapore, we discovered that the bottle of wine inside was smashed into pieces when handling from the US.
When we tried to get someone to assist us regarding the extensive damages to the clothings and luggage itself, Expedia’s foreign agent provided us a non-existent email ([email protected]) to direct our queries to, while insisting they are not responsible whatsoever. Calls to United Airlines did not yield any responses.
Hence, fellow Singaporeans should exercise caution when booking travel tickets as it does not mean that aggresive advertisments on Mediacorp channels equals to quality or safety. I note though, that such incidents rarely happens when travelling on SIA as SIA’s customer service and handling is much better equipped and attentive to the needs of customers.
