Several Singtel users have reportedly been having network issues with their services since 14 December, being unable to call or receive calls on their mobiles, as well as having issues with their WiFi.
Singtel issued a statement on Twitter saying that they “apologise for the inconvenience” and that their engineers are working “urgently” to resolve the issues.
They later updated their statement on 17 December and said that many of the customers who experienced issues have had their services restored gradually.
However, as of 18 December, some users are still reportedly having issues.
Singtel’s statement on Twitter
We regret to inform that some customers may be experiencing issues with their mobile services. Our engineers are investigating and we will provide updates as soon as they become available. We apologise for the inconvenience caused and thank you for your patience.
Mobile services are gradually being restored. Our engineers are working urgently to resolve the issues for the customers who are still impacted. We apologise for the inconvenience caused and will provide updates as soon as they become available. Thank you for your patience.
Netizens’ comments
- With 5 days of phone down and I happily recontract to SingTel instead of other telco. Did not know singtel is so irresponsible to leave us without service for so many days. At this rate we might as well recontract into another telco since you are not able to fix your systems.
- (Singtel) Hi there, we regret to learn of this. Please restart your device and/ or reinsert the SIM card to further isolate the issue. If it still persists, kindly head down to our Singtel Shop to perform a SIM replacement.
- One of the most annoying thing is SingTel technical support staff did not even know that the servers was down till yesterday. Professionalism at it’s best
