A student in Malaysia, Ching Xinni, shared how she was charged RM2,124 (or SGD$638) for a mobile phone screen protector.
She said that she was approached by a promoter near Jalan Petaling in Kuala Lumpur on Sunday, who offered to sell her a mobile phone cover and screen protector for RM25 (SGD7.50).
She initially rejected but eventually agreed, and when they reached the phone shop, the promoter asked for her IC and said that it was for the “insurance” of the screen protector.
Thinking that they were referring to some kind of warranty, she handed over her IC for the “registration process”.
She then saw that the “insurance” charge was RM2,099 ($630) and questioned the staff, who told her that the “insurance” provided coverage for the screen protector in case it got damaged.
The staff then told her that they won’t send her the RM2,099 bill for the insurance and will only charge her the RM25 that was earlier agreed on.
But after installing the screen protector, they then went ahead and charged her RM2,124 ($638), including the “insurance” bill.
She then asked them about it, highlighting how they said they won’t be charging her the RM2,099 but still went ahead and did it.
She ended up paying RM1,575 (SGD$473) because she only had RM1,700 (SGD$510) in her bank account, and the shop didn’t even give her a receipt.
She also paid via cash, meaning there isn’t an electronic record of the payment being made either.
