A nail salon at JCube Shopping Mall in Jurong, Beauty Nails Spa, closed down without any notice, leaving a group of customers who paid about $4,000 worth of packages in the lurch.
According to Shin Min Daily News, Beauty Nails Spa, located at JCube level 2, shuttered without informing their customers who had bought packages from them.
One of the customers had paid about $3,000 worth of packages with the shop and can’t get their money back because they salon has been unreachable since closing down the business.
Another customer, Ms Su, told SMDN that she had been patronising the shop since 2019, and when she tried to call the salon last month to book an appointment, there was no answer.
She tried reaching them for a while but to no avail, and eventually decided to head down to the shop on 1 March, but was shocked to find that the salon had closed down, with the premises being sealed off and signboard taken down.
She said that she still had about a few hundred dollars remaining in her package with them and has been trying to contact them without success.
Reaching out to other victims on social media, Su found 7 other victims who had paid for packages with the salon, totalling about $4,000.
One of the victims had even recently paid a package of $540 with them on 16 January.
A police report has also been lodged against Beauty Nails Spa and the victims are intending to pursue the matter with the Small Claims Tribunal.
According to the Consumers Association of Singapore (CASE), they said that they have received about 17 complaints against Beauty Nail Spa, with the complainants claiming that they can’t get back their money that they paid for the packages, which ranged from $2,00 to $3,700.
Beauty Nails Spa also has other outlets under their name at Far East Plaza in Orchard and Eastpoint Mall in Simei, but the packages cannot be used at those outlets.