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CUSTOMER NOT HAPPY BECAUSE RESTAURANT DOING DELIVERY ORDERS FIRST

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CUSTOMER NOT HAPPY BECAUSE RESTAURANT DOING DELIVERY ORDERS FIRST

A netizen shared how he visited a restaurant at Balestier HomeTeamNS but was irked because he allegedly waited more than 40 minutes for his order.

He alleged that there were only 2 other filled tables at the time and that the staff were doing the delivery orders first rather than the customers who were physically present, expecting them to serve him first.

Here is what he said:

Definitely not a good experience Indulge Teppanyaki & Grill House Balestier HomeTeam NS. Waited more than 40 mins for the order to come even though restaurant only had 2 other tables filled.

They tend to do up the delivery orders first rather than the hungry customers who are physically there waiting for the food.

This is ridiculous and not recommended to visit! Furthermore, only had about 2 staff manning the place, 1 to cook and 1 to serve counter.

Netizens’ comments

  • I don’t see why should walk in customers be given priority over delivery orders. It’s good that the restaurant makes the orders according to the timing that the orders come in, so it’ll be fair for everyone. One thing they could’ve done better is probably to inform you of the waiting time, but other than that I don’t see what’s the big issue here…
  • How do you know that your order was before those delivery orders? Prioritising orders by order of time is a fairer approach than those who prioritize walk ins
  • This same person will make noise again if he order online-why his/her order was so late.

CYCLIST RIDING ONTO ROAD RECKLESSLY WITHOUT LOOKING OUT FOR TRAFFIC

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CYCLIST RIDING ONTO ROAD RECKLESSLY WITHOUT LOOKING OUT FOR TRAFFIC

A video emerged online showing a cyclist riding recklessly onto the road without looking out for traffic and almost causing an accident.

The driver of the camcar had to swerve away from him in order to avoid a collision.

The incident happened on 12 February at about 9.26pm on the road junction outside Bugis Junction and the entire incident was captured on the camcar’s dashcam.

Potential penalties

The fine for errant cyclists riding dangerously is $150, under the Active Mobility Act.

For more serious offences by errant cyclists, they can also be charged in court if they caused harm.

First-time offenders face a fine of up to $1,000 and/or a jail term of up to 3 months.

Subsequent offenders face a fine of up to $2,000 and/or a jail term of up to 6 months.

2022 AIRSHOW TO START TODAY, WITH AERIAL STUNTS FROM DIFF COUNTRIES

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2022 AIRSHOW TO START TODAY, WITH AERIAL STUNTS FROM DIFF COUNTRIES

The Singapore Tourism Board shared a post on Facebook yesterday (14 February) detailing the schedules of the Official Singapore Airshow 2022.

Here is their statement

Tomorrow, our skies will be filled with the roars of planes as the Official Singapore Airshow 2022 takes off at Changi Exhibition Centre.

From 15 to 18 February, a total of eight flying displays and flypasts from four air forces and two commercial companies will be held for Singapore Airshow 2022

India and Indonesia are set to bring thrilling aerial stunts, manoeuvres and formations to the table while the Republic of Singapore Air Force, United States Marine Corps and United States Air Force will each showcase an impressive line-up of jets.

Commercial plane watchers can also expect to see demos by The Boeing Company’s wide-bodied B777-9 and Airbus’ A350-1000.

Tune in to the public livestream at go.gov.sg/sa22live and catch all the action from the comfort and safety of your homes

The flying displays will be held once a day:

15 February – 12:30pm to 2:10pm

16, 17 & 18 February – 11:30am to 12:45pm

For more information, visit https://www.singaporeairshow.com/

ONG YE KUNG – RESTRICTIONS CAN BE EASED AFTER OMICRON PEAKS & SUBSIDES

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ONG YE KUNG – RESTRICTIONS CAN BE EASED AFTER OMICRON PEAKS & SUBSIDES

Minister of Health Ong Ye Kung said on 14 February that Singapore will be able to ease our Covid restrictions once the Omicron surge has reached its peak and the cases start to subside.

He added that they will be continuing to monitor the key indicators closely to make sure Singapore’s healthcare system is able to cope.

He said that one of the relevant aspects is the daily infection numbers, which is around 10,000 cases a day, noting that Singapore could hit up to 15.000 to 20,000 daily cases.

However, these top line figures show where we are on the epidemic curve, and that the impact of disease severity and healthcare capacity is more important.

He said: “So far, the impact has been significantly more moderate for the Omicron variant compared to the Delta variant.”

Ong cited Omicron being a less severe variant than Delta, as well as a high percentage of vaccination among Singapore’s population.

He added: “Today, we still observe a significant difference in incidence of severe illness amongst the vaccinated and boosted, and not fully vaccinated, especially amongst seniors. So vaccines continue to make a huge difference.

Because of these reasons, while the daily infection numbers are high, the vast majority of cases have mild or no symptoms, and very few develop severe illness and require oxygen supplementation or ICU care, or have passed away.”

Ong also said: “We have to watch the trend very closely, but for now, the case mortality due to the Omicron variant is not very different from the number of deaths related to various viral infections pre-Covid.

Prior to COVID-19, over 4,000 patients a year (or over 10 a day) passed on due to pneumonia, usually caused by infections.”

He also noted that about 0.05% of Covid cases require intensive care, with the duration of stays in the ICU also being shorter.

He added that Singapore has 113 ICU beds, which can be increased to 350 beds at short notice and even further increased to 500 beds should the need arise.

He said that unlike during the Delta wave, the ICU wards are not coming under pressure and are in good shape.

Touching on the topic of healthcare workers, Ong said: “Our healthcare workers have been battling the pandemic at the frontlines for more than two years now. They have persevered through the Delta wave, and are now fighting the Omicron wave. I want to convey my deepest appreciation to them.”

“For nurses, the average attrition during the two COVID-19 years of 2020 and 2021 is about 8 percent, comparable to 2019. Absenteeism rate due to COVID-19 has been manageable, and is about 2 percent now.

We do not take this for granted, and will continue to support our healthcare professionals. We are also working closely with clusters to help them recruit new healthcare workers.”

FERRY TRAVEL BETWEEN S’PORE & BATAM TO BEGIN ON 18 FEBRUARY

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FERRY TRAVEL BETWEEN S’PORE & BATAM TO BEGIN ON 18 FEBRUARY

Ferry travel between Singapore and Batam will become possible soon, via BatamFast, according to Shin Min Daily News.

There will be a ferry that departs from Tanah Merah Ferry Terminal from 18 February onwards that arrives at Nongsapura Ferry Terminal daily, according to BatamFast’s website.

But at the time of writing, the timings and costs have yet to be made available.

BatamFast’s operations manager Chua Chun Long spoke to Shin Min and confirmed that they will be providing daily ferry trips between the two locations and that they have been given the green light to go ahead from the authorities.

And although the travel bubble between Singapore, Batam and Bintan was previously announced in January, the effective commencement date has yet to be mentioned.

At the time of writing, there is also no VTL arrangement between Singapore and Indonesia yet, and travellers returning to Singapore from Indonesia will have to serve a 7-day SHN.

Persons entering Batam and Bintan will still have to fulfil certain requirements, including being vaccinated 14 days before departure and providing proof of vaccinations.

They will also have to provide a negative PCR test taken 72 hours before leaving Singapore, and one more upon arrival in Batam/Bintan.

Recap

TRAVEL BUBBLE BETWEEN S’PORE & BATAM/BINTAN ANNOUNCED

RESULTS FOR A-LEVELS TO BE RELEASED ON 22 FEB

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RESULTS FOR A-LEVELS TO BE RELEASED ON 22 FEB

Come 22 February 2022 at 2pm, the results for the 2021 GCE A’Level examinations will be released to students in their classrooms.

The Ministry of Education (MOE) as well as the Singapore Examinations and Assessment Board (SEAB) said today (15 Feb) that due to the safe management measures, the schools’ premises will only allow those who are collecting their results to enter.

Test negative before coming if you are issued HRW

Those that have received a Health Risk Warning (HRW) prior to receiving their results have to test negative on an antigen rapid test (ART) on 22 February 2022 before they can go to school to collect their results.

Results can be viewed online

Students who have symptoms, feel sick or test positive or needs to remain in isolation should not go to the school to collect their results.

For this group of students, their results would be made available for their viewing on SEAB’s portal from 2.45pm on 22 February 2022 as well.

The portal can be accessed by candidates till 8 March 2022.

To access the portal, students can login with their Singpass credentials.

International students would be given a username which is generated by the system via their email from 17 February 2022 onwards.

Students can authorise someone to collect the results for them

Candidates can appoint someone to collect the results on their behalf from the schools but they will need to have proof of identification for the school’s to verify if they are indeed authorised to collect on the candidate’s behalf.

MOE and SEAB also mentioned that students can reach out to their schools if they are unable to appoint someone to collect the results on their behalf or if they did not receive the email containing their username to access the online portal.

Private candidates to receive results via mail

Candidates who have taken the A-Level examinations as private candidates will receive their results via mail to their registered address with SEAB.

Those with Singpass credentials can also view them on the online portal and those without Singpass will also receive an email with a generated username.

Apply for University online

There is no need to show the hard copy of your A-Level results slip for application of University courses or scholarships.

Students can apply for a place in their desired Universities online via their respective websites which will give more details on the application processes and they can also be contacted if students have queries.

For those who need guidance

Students who need guidance and advice on their career options or educational paths can speak to their teachers or counsellors who can provide educational or career guidances.

The MySkillsFuture portal is also available for students who need support.

Image source: Google Maps

MHA – NEW BILL TO MAKE GAMBLING WITH FAMILY & FRIENDS AT HOME LEGAL

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MHA – NEW BILL TO MAKE GAMBLING WITH FAMILY & FRIENDS AT HOME LEGAL

The Ministry of Home Affairs (MHA) released a press statement on a new government bill that will make it legal for people to gamble legally at home with their friends and family.

Here is their statement

1.    The Gambling Regulatory Authority of Singapore Bill (“GRA Bill”) and the Gambling Control Bill (“GC Bill”) were introduced for First Reading in Parliament today. The GRA Bill expands the mandate of the Casino Regulatory Authority (CRA), by reconstituting the Statutory Board to establish the Gambling Regulatory Authority (GRA), which will regulate the entire gambling landscape in Singapore. The GC Bill updates gambling laws and regulatory approaches to keep pace with the evolving gambling landscape.

Background

2.    The Government adopts a strict but pragmatic approach towards gambling. Gambling is prohibited unless licensed or exempted. We allow some forms of gambling in a controlled and safe environment, as total prohibition will drive even more gambling underground. Our approach aims to minimise the social harms of gambling, and maintain law and order.

3.    Our approach has delivered good outcomes. First, gambling-related crimes remain low. The number of people arrested for unlawful gambling activities has remained stable from 2011 to 2020. Second, problem gambling remains under control. Based on the National Council on Problem Gambling (NCPG)’s Gambling Participation Surveys, probable pathological and problem gambling rates have remained relatively stable, at around 1%.

4.    However, we need to make sure that our laws and regulations can address two trends in the gambling landscape. First, advancements in technology. The Internet and mobile computing have made gambling products more accessible. Second, the boundaries between gambling and gaming are blurring. Business models have adapted to changing customer preferences by introducing gambling elements in products that are traditionally not perceived as gambling.

Establishment of the GRA

5.    Gambling regulation in Singapore is currently overseen by various Government agencies. The CRA regulates the casinos; the Gambling Regulatory Unit in the Ministry of Home Affairs (MHA) regulates online gambling services and fruit machines; the Singapore Totalisator Board governs physical gambling services operated by Singapore Pools; and the Singapore Police Force (SPF) takes enforcement action against unlawful gambling activities. The Ministry of Social and Family Development is responsible for social safeguards to address the harms of gambling.

6.    To stay ahead of technological and global trends, respond more adequately to emerging gambling products, and take a more holistic and coherent approach to gambling policies and issues, we should rationalise and consolidate. The GRA Bill will establish the GRA as the single regulator for all forms of gambling. We aim to establish the GRA in mid-2022.

Amendments to Gambling Legislation

7.    To ensure that our gambling laws remain effective, we will amend them, starting with the new GC Bill that covers unlawful gambling offences and regulation of non-casino gambling. We will correspondingly repeal the Betting Act (BA), Common Gaming Houses Act (CGHA), Private Lotteries Act and Remote Gambling Act (RGA). In formulating our amendments, we have taken into account feedback provided by stakeholders during our engagement sessions, and those from the wider public through the REACH public consultation conducted in July/August last year.

Address New Trends in Gambling

8.    Definition of Gambling. The GC Bill will amend the definition of gambling to make it technology-neutral, so that it can cover existing and emerging gambling products. For example, the scope of betting will go beyond horseracing and sporting events to include the outcome of any competition, event, or process. This definition will not cover products that MHA has no intention of treating as gambling products, such as investments in financial products already regulated by Monetary Authority of Singapore through other legislation (e.g. Banking Act, Insurance Act, and Securities and Futures Act).  

9.    Social Gambling among Family and Friends. Social gambling activities are commonplace amongst many Singaporeans. Social gambling is not disallowed by current legislation. The GC Bill will specifically provide an exemption regime for social gambling among family and friends conducted in homes. Police will take strong enforcement action against criminal syndicates that seek to exploit this exemption to conduct illegal gambling activities. Online social gambling will not be exempted, however, as it would be difficult to establish if individuals are sufficiently and meaningfully acquainted with each other in the online context to qualify as social gambling.

10.   Licensing Regimes. We will license key gambling products. The GC Bill will allow GRA to issue gambling operator licences for products such as fruit machines, Singapore Pools’ products (both physical and online), and gambling at private establishments. The licensing regime will allow GRA to more effectively require operators to uphold law-and-order and address social concerns. It will also allow GRA to hold operators accountable for their conduct of gambling, and screen operators and their management to ensure that they are fit and proper to offer gambling products.

11.   Class Licensing Regimes. We will introduce class licensing regimes for lower-risk gambling products. Operators offering such products do not need to be individually licensed. GRA will maintain oversight and introduce safeguards so that such products do not induce gambling behaviour and cause social problems. For example, we intend to impose a class licence for mystery boxes sold by retailers and impose safeguards such as capping the retail value of prizes at $100. Details on the conditions for each class-licensed activity will be released when the relevant subsidiary legislation is ready.

Update and Harmonise Gambling Offences

12.   Penalties for Unlawful Gambling. The GC Bill rationalises offences and penalties across the four existing pieces of gambling legislation. A three-tier penalty structure will be applied consistently for unlawful gambling offences across online and physical unlawful gambling activity, and differentiating between punters, agents, and operators. The highest penalties will be imposed on operators, as their culpability is highest, followed by agents and then punters.

13.   Penalties for unlawful gambling will also be enhanced, to send a strong deterrent signal to criminal syndicates. The GC Bill imposes mandatory imprisonment for agents and operators of unlawful gambling activities, taking reference from the BA and CGHA. It will also have higher penalties for repeat offenders who facilitate or operate unlawful gambling services.

14.   New Offence of Proxy Gambling. Proxy gambling in casinos and fruit machine rooms will be criminalised under the GC Bill. Proxy gambling refers to individuals within the gambling area acting on the instruction of a decision maker outside the gambling area. This should be prohibited as the decision maker would have bypassed the entry checks put in place to screen out individuals of concern such as those under entry bans. For example, there was a case in 2019 where an excluded individual had asked a friend to place wagers at a gaming machine in the casino on her behalf. However, we were unable to take these individuals to task, as proxy gambling was not previously criminalised.

Enhance Social Safeguards

15.   Offences Pertaining to Under-aged Individuals. Under the GC Bill, the minimum age for gambling will remain at 21 years old, except for gambling at Singapore Pools’ physical outlets which will remain at 18 years old. Correspondingly, we will introduce two social safeguard offences pertaining to under-aged individuals. First, it will be a criminal offence for under-aged individuals to gamble, regardless whether with legal or unlawful operators. It will also be a criminal offence for under-aged individuals to enter gambling areas, except where entry checks are not required. Singapore Pools’ physical outlets are excluded from this offence as they are not required to conduct entry checks. These outlets are open areas with easy access, and under-aged individuals may enter unknowingly with no intention to gamble.

16.   Offences Pertaining to Excluded Individuals. Similar to the offences for excluded individuals who gamble and enter gambling areas of the casinos under the Casino Control Act, we will introduce offences pertaining to excluded individuals, who will not be permitted to gamble and enter gambling areas across all platforms and locations where NCPG exclusions are applicable (i.e. fruit machine rooms and Singapore Pools’ online gambling). This will not apply to individuals under Self Exclusion, similar to the situation in the casinos today, to avoid deterring individuals from applying for this exclusion.

17.   Operators that gamble with under-aged or excluded individuals, or allow such individuals to enter gambling areas, will be liable for an offence or disciplinary action by GRA.  

18.   Offences related to Advertising and Promotion (A&P). Currently, the threshold for proving an A&P offence is lower for unlawful online gambling (under the RGA), compared to unlawful physical gambling (under the BA and CGHA). For online gambling, an A&P offence can be disclosed even if there is no online gambling involved. However, for physical gambling, there is a need to link the A&P offence to actual unlawful physical gambling activities. We will update our laws to be consistent in the treatment of A&P offences across gambling modalities, taking reference from today’s threshold for online gambling.

Updating Casino-related Laws

19.   We will table on a later date, the Casino Control (Amendment) Bill to enhance GRA’s effectiveness in regulating the casinos, and ensure the continued relevance of casino regulations. More details will be released in due course.

MONGOLIA REOPENS BORDERS FOR THOSE THAT ARE FULLY VACCINATED

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MONGOLIA REOPENS BORDERS FOR THOSE THAT ARE FULLY VACCINATED

According to CNA, Mongolia has reopened its borders to people who are fully vaccinated after two years of closing its borders due to the pandemic which has kept the country isolated.

Several lockdowns have been set by the country in the previous two years and its borders have also been closed to international travellers, which makes Mongolia one of the countries with the strictest measures in the world.

The economy of the country had been badly affected due to the measures and hundreds of thousands were at risk of losing their jobs.

The country’s cabinet decided to switch the pandemic readiness code from orange to yellow, which allowed businesses to operate without any restrictions.

Prime Minister of Mongolia said that with the lifting of these restrictions, this meant that international travel is also allowed to resume.

As Mongolia is declared open by the government, the government also promises to make Mongolia a safe place for investors and tourists alike who decide to visit the country.

92 percent vaccination rate for adults

Mongolia has also reached 92 percent of the adult population who have finished receiving all their jabs, after a strong vaccination campaign and more than half of the targeted population had already received their boosters.

As of the time of writing and according to statistics provided by the World Health Organisation, a total of 885,000 cases were recorded in Mongolia with over 2,000 deaths.

However, even as the borders reopen in Mongolia, donning of face masks, social distancing and sanitisation of hands still needs to be adhered to.

Image source: Unsplash.com

ST ENGINEERING INVENTS WEARABLE AIRCON, FOR PEOPLE WORKING OUTDOORS

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ST ENGINEERING INVENTS WEARABLE AIRCON, FOR PEOPLE WORKING OUTDOORS

ST Engineering has invented a wearable aircon aimed at reducing the “heat stress” for people who are working outdoors under the sun.

They named it the “ARC”, which is a wearable aircon that is run on a battery and comes with cooling plates and turbocharged blowers.

Product description

The Wearable Air-Con that Keeps You GoingIn light of rising temperatures worldwide as a result of global warming, it is becoming increasingly harder to stay cool in warm and humid environments. Current passive cooling measures such as taking more breaks, standing fans and air conditioners are simply either not sufficient or not sustainable in the long run.

A study shows that workers are around 60 minutes less productive per day when environment temperatures hit 35°C. With this in mind, ARC was designed to reimagine and redefine cooling. Our team of engineers used our Patented Thermal-Flo™ technology to bring you high performance cooling outdoors and combined turbo-charged front blowers to provide you a truly immersive cooling experience. With moldable shoulder straps, ARC fits nicely over your shoulders while allowing you to stay cool without any hindrance as you go about your daily activities.

ARC keeps you cool, so you can keep going.

Instant cooling in seconds

The ARC is claimed to be able to provide instant cooling relief in seconds through their “Thermo-Flo” technology, and the high-velocity airflow accelerates the body’s natural ability to cool down, improving the microclimate around the face and neck.

It also claimed to allow users to have uninterrupted access to cooling through its batteries’ small form factor that allows new batteries to be swapped.

Source: ST Engineering

MOTOR SHOP ALLEGEDLY TRIED TO GET CUST TO BUY NEW BIKE INSTEAD OF REPAIRING

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MOTOR SHOP ALLEGEDLY TRIED TO GET CUST TO BUY NEW BIKE INSTEAD OF REPAIRING

A netizen shared how his motorcycle has been making a rattling sound and he brought it to the service agent for repairs.

However, the staff then tried to sell him a new bike, telling him that the repairs would cost about $6,000 and it would be better if he bought a new one.

The netizen then said he can’t afford a new one and the staff then rolled his eyes at him and in the end, they ended up repairing his motorcycle with the wrong parts and charged him about $600.

The man’s motorcycle still didn’t run smoothly and he only realised that he had been shortchanged when he went to another repair shop.

Here is the story

My 6 year old scooter had a rattling sound when I accelerate and needs the clutch and transmission bearings to be replaced. There was no leak and the engine ran well as I regularly send the bike for service.

So on the morning of 3rd day of CNY, I brought the bike to its service agent, Mah Pte Ltd, and was told they’ll call me when the bike is ready. Instead, at 5pm, a guy named Alex called me to say my bike had serious problems and I had to come down to the work shop so he can explain it to me. It was too late so I went down the next day.

There, first thing Alex asked me was how many years of COE does my bike have left. Alex then went on to tell me my engine’s coolant was leaking and showed me a hole on a coolant pipe at what he called the “dynamo cover” and said it cannot be repaired. Replacement of parts there will cost $650++. Then he showed me a broken coolant bleeder tube, about 3mm diameter, at the top of the engine block and said this too cannot be repaired. Replacement of the engine block, piston and liners will cost $2500++. He started my bike engine and green coolant spurted from the 2 holes like fountains. Remember, there was no coolant leak when I brought the bike in. Then finally he came to my rattling transmission and said its obsolete. He said using compatible parts will need complete replacement of the clutch and transmission assembly, costing me around $2000 to $3000++.

He added it all up and said repair will cost at least $6000. He said its better to scrap my bike and get a new one. Conveniently a sales person appeared. I put on my puppy dog eyes and told Alex I’m jobless at the moment and can’t afford a new bike. The sales person walked away, Alex rolled his eyes and asked what I wanted to do. I asked if he could just patch the coolant leaks and repair the rattling transmission. He said he can’t repair the leaks but he’ll repair the transmission and said he has the parts.

I came back later to pick up my bike, which was left outside the shop on Upper Serangoon Road. I paid $613.81 for the transmission repair, patched the coolant hole with metal cement, replaced the 3mm tube with one I got from Art Friend, cemented it into the engine block and connected the bleeder hose. On testing the bike, the rattling sound was still there, though not as loud, but the bike’s power was weaker and unable to accelerate as before. However it ran and there was no coolant leak.

The next weekend I brought the bike to Tai Hin and they replaced my clutch assembly, which was worn and not replaced at Mah Pte Ltd. The Tai Hin mechanic showed me Mah replaced my drive belt with a thicker one used for the 300cc model of my bike. Mine is a 200cc model. The thicker belt caused the loss of power to accelerate. Mah Pte Ltd charged me $180 for that wrong belt.

After the repairs and parts replacement at Tai Hin, which costs me $570, including clutch parts and a correct drive belt, my bike ran well again.

I think Mah Pte Ltd offers commission to their service mechanics if they can sell new motorcycles. If so, I think its a bad idea as greed will override professionalism and the customer will suffer.

Avoid Mah Pte Ltd until they address their service issues.

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